Privacy Policy
Last updated: November 2025
Who We Are
Our website address is: https://sugi.nz
Sugi NZ Limited is a New Zealand owned and operated company that manufactures and distributes quality Japanese timber cladding and interior timbers nationwide. We import Japanese cedar and specialty timbers direct from Japan.
Company Details:
- Company Name: Sugi NZ Limited
- Address: 68 Marsden Bay Drive, Marsden, Whangarei 0118, New Zealand
- Phone: +64 27 660 0095
- Email: hello@sugi.nz
This privacy policy complies with the Privacy Act 2020 (New Zealand).
What Personal Data We Collect and Why We Collect It
Contact Forms
When you submit an enquiry through our contact form, we collect the following information:
- Full name
- Email address
- Phone number
- Company name
- Role/position
- Physical address (when provided)
- Message content
Why we collect this data: We collect this information to respond to your enquiries about our timber products and services, provide quotes, arrange deliveries, and maintain customer relationships.
Legal basis: We process this data based on your consent when you voluntarily submit the contact form, and for our legitimate business interests in responding to customer enquiries and managing business relationships.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files that are stored on your device when you visit our website.
WordPress Cookies:
- When you log into our site (if applicable), WordPress sets temporary cookies to determine if your browser accepts cookies
- Session cookies that are deleted when you close your browser
Persistent Cookies:
- Login cookies that persist for two days if you select “Remember Me”
- Editing cookies that persist for one day if you edit content
You can control and delete cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.
Analytics
We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as:
- Pages visited
- Time spent on pages
- Browser type and version
- Device type
- Geographic location (city/region level)
- How you arrived at our site
This data is collected anonymously and helps us improve our website and services.
Opt-out: You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on or by adjusting your cookie preferences in your browser.
For more information on how Google uses data, please visit Google’s Privacy Policy.
Who We Share Your Data With
By default, we do not share your personal data with third parties. The only exception is:
Google Analytics: As noted above, we use Google Analytics to analyze website traffic. Google may use this data in accordance with their privacy policy, but this data is anonymized and does not identify you personally.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
How Long We Retain Your Data
We retain contact form submissions and related customer data permanently for the following reasons:
- To maintain records of customer enquiries and business relationships
- To provide ongoing customer service and support
- To fulfill potential warranty obligations on products
- To comply with business record-keeping requirements under New Zealand law
If you would like us to delete your personal data, please contact us using the details provided below.
What Rights You Have Over Your Data
Under the Privacy Act 2020, you have the following rights regarding your personal data:
Right to Access: You can request a copy of the personal data we hold about you.
Right to Correction: You can request that we correct any inaccurate or incomplete personal data we hold about you.
Right to Deletion: You can request that we delete your personal data, subject to certain legal exceptions (such as our legal obligations to maintain business records).
Right to Complain: If you believe we have breached the Privacy Act 2020, you can lodge a complaint with the Office of the Privacy Commissioner at www.privacy.org.nz.
To exercise any of these rights, please contact us at hello@sugi.nz or +64 27 660 0095.
Where Your Data Is Sent
All personal data collected through our website is stored on servers located within New Zealand or is processed by service providers who comply with data protection standards equivalent to New Zealand’s Privacy Act 2020.
Google Analytics: While Google Analytics may process data outside of New Zealand, Google complies with recognized international data protection frameworks. Data collected by Google Analytics is anonymized and does not contain personally identifiable information.
We do not transfer your personal data outside of New Zealand or the European Union.
How We Protect Your Data
We take the security of your personal data seriously and have implemented appropriate technical and organizational measures to protect it, including:
- Secure server hosting with reputable New Zealand providers
- Regular security updates and patches to our website software
- Restricted access to personal data on a need-to-know basis
- Secure communication channels (SSL encryption) for data transmission
- Regular backups to prevent data loss
However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new privacy policy on this page and updating the “Last updated” date.
Contact Information
If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal data, please contact us:
Sugi NZ Limited
- Email: hello@sugi.nz
- Phone: +64 27 660 0095
- Address: 68 Marsden Bay Drive, Marsden, Whangarei 0118, New Zealand
For privacy-related complaints that cannot be resolved directly with us, you may contact the Office of the Privacy Commissioner:
- Website: www.privacy.org.nz
- Phone: 0800 803 909